Institutional agents

Your institution, under observation.

A fleet of narrow agents holds a live model of your hospital: its units, flows, stock, books and outcomes. Each one watches its own corner against your own baselines, and none of them writes an order.

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The thesis01

Ambient ends at the consult. Agents keep going.

Ambient documentation writes the note while you talk, and every serious platform now does it, ours included. What none of them hold is a model of the institution those consults happen inside. Institutional agents do.

The entity model02
The entity model

Your hospital, as something the software can reason about.

Every institution gets an entity graph built from what it already runs: departments, wards, theatres, service lines, stock, cohorts, and the paths patients and money take between them.

The agent measures that graph against the institution’s own rolling baselines, never a generic industry benchmark, and wakes only when something moves outside your own band. You can read and correct the model it holds of you. A model you cannot inspect is a model you cannot trust.

The entity graph

Agent

Schematic. Layouts are simplified, and every name, number and result shown is invented.

1
Job per agent
4
Axes of optimisation
100%
Proposals carry their evidence
0
Orders written by an agent
The fleet03

A fleet of agents, each with one job.

Not one assistant. A fleet of narrow agents, each with its own scope, its own wake condition and its own measure of success. Narrow is the point: an agent that watches one thing can be audited on it.

Scientific

Practise to the evidence, consistently.

Guideline variance

Diagnosis to order-set adherence, by service line and roster.

Order-set adherence drifts outside the service line’s band.

Stewardship

Antimicrobial and formulary use against your declared policy.

Restricted-class starts outrun their cultures.

Outcome variance

Complication and readmission spread, adjusted for cohort.

One list’s complication rate leaves the cohort band.

Coding integrity

ICD-10 completeness and specificity before the claim.

Unspecified codes cluster before claims go out.

Operational

Find the time, stock and money leaking.

Flow

Queues, wait percentiles, bed turnover, theatre utilisation.

A queue’s p90 wait breaches its weekday band.

Supply

Stock-outs ahead, expiry exposure, PO lead against consumption.

Projected cover days cross the reorder horizon.

Roster

Staffing against realised demand, by hour and by day.

Arrival peaks and staffing stop lining up.

Revenue integrity

Documented work against raised charges, before day end.

Documented work is missing from the day’s invoices.

Quality of service

Know what being your patient feels like.

Wait experience

Promised wait against actual, re-queues and no-shows.

The promised-to-actual gap widens beyond the band.

Communication latency

Result available to patient informed, against policy.

A critical result outlives the declared inform window.

Follow-through

Reviews booked before discharge, and kept after it.

Discharges leave without their review booked.

Discharge clarity

Medication changes and instructions a patient can act on.

Summaries ship without a medication-change section.

Back office

Books that stay closed, filings that stay ready.

Reconciliation

Gateway settlements and counter cash against the posted ledger.

A settlement lands that the ledger cannot explain.

Filings

GST returns and TDS against the trial balance, every window.

A filing window opens and the export does not tie out.

Receivables

Invoice aging, insurer claims and advances, by payer.

An aging bucket swells past its usual share.

Registers

Drug licenses, Schedule H entries and consent artefacts.

A license or register entry nears expiry unrenewed.

Extends by designWhen a new corner of the institution comes online, an agent arrives with it, built narrow like the rest: one scope, one wake condition, one measure.
On the loop04

Value at every step of the visit.

The same clinical loop you saw on the product page, with the agent that watches each step attached to it. Nothing new to operate: the fleet reads the work your teams already do.

01

Check in

Token issued, queue live.

FlowPromised wait against actual, from the first token of the day.
02

Consult

The record arrives read.

Guideline varianceOrder-set adherence for this presentation, on this roster.
03

Ambient note

Drafted while you talk.

Coding integrityLaterality and specificity checked before the note is signed.
04

e-Rx

Signed and routed.

StewardshipFormulary and antimicrobial policy at the point of prescribing.
05

Dispense

FIFO, expiry, register.

SupplyCover days and expiry exposure updated by what just moved.
06

Settle

One invoice, posted.

Revenue integrityUnbilled lines surfaced before day end, not month end.
Stakeholders05

The same fleet, a different inbox for every role.

Insights route by role and permission, so each person sees the corner they can act on and nobody drowns in someone else’s alerts.

Owner

Operational and financial proposals: utilisation, leakage, claims.

Nine theatre cases carry no procedure line, all from one list.

Doctor

Scientific insights on their own practice first, the service line second.

The sepsis bundle was skipped in 6 of 19 admissions, all overnight.

Nursing head

Ward flow and service quality: handovers, escalations, discharge readiness.

One in five summaries leaves without a medication-change section.

Pharmacist-in-charge

Supply and stewardship: cover, expiry, substitution pressure.

Four SKUs stock out before the next PO lands.

Front desk lead

Queues, and the promises made at the counter.

Patients told twenty minutes waited a median of forty-eight.

Accounts & compliance

Reconciliation breaks, receivables aging and filing readiness.

Two gateway settlements this week land without matching ledger entries.

Patient

No inbox, just the downstream: shorter waits, informed results, follow-ups that happen.

A critical result reaches you in hours, because the delay is measured.

The gate06
The guarantee

Agents propose. People decide.

No agent writes an order, a prescription or a diagnosis. Every output is a proposal carrying its evidence set, the exact queries and counts behind the claim, routed to the person whose call it is. Declining asks why, and the answer becomes part of what the agent knows about your institution.

Neutral by design. 92health is not an insurance funnel and not a pharma-sponsored nudge engine, so an agent optimises toward the objective you declare and nobody else’s.

A proposal

Approver

Schematic. Layouts are simplified, and every name, number and result shown is invented.

Read-only by defaultWrite access is granted per agent and never to the clinical ones.
Every claim is evidencedA proposal shows its working, so you audit it instead of trusting it.
Cohorts, not individualsOptimisation reasons over k-anonymous groups.
Measured after the factAn accepted proposal is re-checked against the measure it claimed to move.
Next step

See the fleet on your own data.

Forty minutes with your own workflows. We will show the model your institution would get and the first proposals it would raise.

Read-only by defaultEvidence attachedHuman gatedMulti-tenantABDM-ready